ORDER CANCELLATION /
MODIFICATIONS
•
If you change your mind, act fast! We turn around and process orders extremely
quick. Orders can be modified or canceled only while their status is marked “
Order Processing ” lesser than 3 days since the date you placed your order.
• Once an order has a status
of “ Order Processing ” over 3 days since the date you placed your order, it
can not be canceled or modified, as the order has been reused by our production
line or storehouse and is in the line to be completed & packed out.
• If you have to cancel a
completed fairing order, please understand that we've to charge cancellation
figureUS$ 200 to do the undo job included but no limited to break the defensive
coat & paintings, start over to apply new colors on your abandoned fairing,
pay all the labor & material costs and etc.
NO RESTOCK FEES
Still,
does n’t fit or just not happy with it? We'll fix it, NO gibberish, If your
order arrives and it isn't right.
Within 7days of delivery of
your item, you can return at your cost any new, unused and unaltered
particulars back to China where we ’re located. We'll issue a PARTIAL refund(
subtracted the spent delivery cost) to your original payment system.
REFUND POLICY
·
Returned
products must be in a new, unused condition and include the original box and/
or packaging with all markers included.
·
Once
your return is entered and audited by Hellomoto( generally within 24 hours of
receipt), your partial refund will be processed and a credit will be applied to
your credit card or the original payment system. Please note that depending on
your credit card company, it may take an other 2- 10 business days after your
credit is applied for it to be posted to your account.
·
For
wire transfer payments, all refunds will be issued to store points.
·
You're
responsible for all shipping costs associated with getting your order back to
our address in China.
·
Please
don't abuse this policy by ordering multiple( more than 2) of the same or
matching item with the intention of returning the majority of your order.
Please contact us at :hellomotogd@gmail.com if you're doubtful of sizing or
operation for any items previous to placing your order and we will be happy to
help you constrict it down!
·
See
below for instructions on where/ how to get your return order back to us. All
returns need an tracking number and will need to be returned to Hellomoto in Guangdong
CN.
RETURN SHIPPING OPTIONS
·
For
customers in any location, you have the option of using the carrier of your
choice to return your order to us. We recommend shipping with a method which
includes tracking and insurance for your return shipment.
·
International
shipments should be marked as a “Merchandise Return” with a carrier that does
not levy brokerage fees. Customer is responsible for any applicable brokerage
or customs charges.
·
All
shipments must be made prepaid; packages shipped COD will be rejected. Any
Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
EXCHANGES
Need
to make an exchange? After you process your return, simply place a new order
for the exchange merchandise. That means you’ll claim the inventory and get
your new gear fast!
You are still responsible for
return shipping costs on your original order back to us.
USED OR DAMAGED MERCHANDISE
Any
merchandise which has been “taken out for a ride” is considered used and cannot
be returned.
eBay and online forums are
excellent resources if you have a used item you do not want that can no longer
be returned to Hellomoto.
DEFECTS
Hellomoto
does provide warranty on any item sold.
DAMAGED ITEMS
Please
let us know ASAP if any items on your order arrive damaged. Please keep all
original shipping containers and take pictures if possible. Damaged item claims
are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will
assist our customers in these claims. We only ask that customers be patient as
sometimes this process can take longer than any of us would like !
RETURNS PROCESS
STEP 1 – EMAIL US
Please
Write The Email Subject: Item Return (#OrderNumber)
Please Write The Email Body
Message Like As Following:
Item Models.
Your Issues of Purchased Item.
Any Other You’d Like Us To
Pay Attention.
STEP 2 – PREPARE THE RETURN PACKAGE
Once
the return agreement is made between you and Hellomoto, you have 7 days to
return your merchandise so please be sure to ship at your earliest convenience.
Place all merchandise in a
shipping box.
Please do not tape anything
to the original product packaging as we need to get all products (and their
packaging!) back in new condition.
STEP 3 – SHIP THE RETURN PACKAGE
You
may use the original shipping container, returns should be shipped to the
following address unless otherwise noted on your return authorization
instructions via email:
hellomotogd@gmail.com
Please
retain your return tracking information. Hellomoto.store is not responsible for
packages lost during return shipment.
STEP 4 – EMAIL US THE TRACKING NUMBER
You
will receive a confirmation email from Hellomoto when your return is processed
which will include the full details of refund credited.
QUESTIONS / CONCERNS
if
anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by email
at hellomotogd@gmail.com